Cancellation policy
1. SUBSCRIPTION SERVICES
1.1 Subscription Terms
When you purchase a subscription from Luvia, you expressly agree to the following:
Your purchase includes recurring charges at the frequency selected at checkout (weekly, monthly, or quarterly).
You authorize automatic recurring billing to your selected payment method.
Your payment method will be securely stored and charged without further notice for each subscription renewal.
Each shipment is billed separately unless a prepaid plan is clearly stated at checkout.
Subscription pricing is subject to change. Any pricing changes will be communicated at least 30 days in advance.
1.2 Affirmative Consent & Auto-Renewal
By completing your subscription purchase, you provide affirmative consent that:
You understand you are enrolling in a recurring subscription
Charges will continue automatically until you pause or cancel
Renewal charges will occur at the then-current subscription price
You are solely responsible for canceling before the next billing date to avoid future charges
This acknowledgment constitutes your express authorization for Luvia to process recurring charges in accordance with this policy.
1.3 Subscription Management
You may manage your subscription at any time by:
Accessing your customer account on our website
Contacting luviahelp@outlook.com
You may:
Skip an upcoming shipment
Change delivery frequency
Update shipping or billing information
Pause or cancel your subscription
All changes must be made before the next billing date to take effect.
1.4 Billing Dates & Customer Responsibility
Subscription renewal dates are visible in your customer account.
Reminder emails may be sent as a courtesy but are not guaranteed.
Failure to receive a reminder email does not exempt you from charges.
You are responsible for monitoring your billing schedule and managing your subscription accordingly.
1.5 Cancellation Policy
Subscriptions must be canceled at least 24 hours before the next scheduled billing date.
Cancellations apply to future billing cycles only.
Charges already processed cannot be reversed or refunded.
Orders that have already been fulfilled, shipped, or are in transit cannot be canceled.
Failure to cancel prior to billing, including forgetting or no longer needing the product, does not qualify for a refund.
1.6 No Refund Policy for Subscription Orders
All subscription charges are final once processed.
We do not offer refunds for subscription orders that have been billed, fulfilled, or shipped.
Refunds are not issued for unused products or missed cancellation deadlines.
Any eligible returns are governed strictly by our Returns Policy.
1.7 Failed Payments
If a subscription payment fails:
We will attempt to reprocess the payment after 3 days
A second attempt will occur after 5 days
After three failed attempts, the subscription will be automatically paused
You may update your payment method at any time to resume your subscription
2. TRY BEFORE YOU BUY
This service is currently not available.
If introduced in the future:
Trial terms will be clearly disclosed at checkout
Payment authorization will be collected in advance
Failure to return the product within the trial period will result in automatic full billing
3. IMPORTANT LIMITATIONS
3.1 Subscription Restrictions
Subscription discounts may not be combined with other promotions
Minimum subscription terms may apply and will be disclosed at checkout
Maximum order quantities may be enforced to prevent abuse or resale
3.2 Geographic Availability
Subscriptions are available only in supported countries
Updating a shipping address to an unsupported location may result in automatic cancellation
3.3 Product Updates
We reserve the right to substitute products of equal or greater value
Product formulations and packaging may change without prior notice
Such changes do not constitute grounds for cancellation or refund
4. REQUIRED CONTACT BEFORE CHARGEBACKS
If you have a billing or subscription concern, you agree to contact luviahelp@outlook.com before initiating a chargeback.
Most issues can be resolved quickly through our support team
Initiating a chargeback without contacting us first may result in account restrictions or denial of future service
5. FRAUD & ABUSE PREVENTION
We reserve the right to:
Suspend or terminate subscriptions suspected of fraud or abuse
Refuse service to customers who initiate excessive chargebacks
Share transaction data with payment processors for fraud prevention and dispute resolution
6. DISPUTE RESOLUTION
All subscription-related disputes are governed by Luvia’s Terms of Service, including applicable arbitration provisions for U.S. customers.
7. CONTACT INFORMATION
For subscription assistance:
📧 Email: luviahelp@outlook.com
📌 Please include your order number and subscription ID
⏱️ Response time: 24–48 business hours
All communications with our support team are logged and may be used as evidence in billing disputes.
FINAL ACKNOWLEDGMENT
By completing a subscription purchase, you confirm that you have read, understood, and agreed to this Subscription Policy and authorize Luvia to charge your payment method on a recurring basis until cancellation.